Privacy Policy for FDJ Luxury Rides LLC

Last Updated: 5/13/2025

This Privacy Policy describes how FDJ Luxury Rides LLC (“we,” “us,” or “our”) collects, uses, and shares personal information of users (“you” or “your”) of our website www.fdjluxuryrides.com (the “Site”) and our luxury ride services (the “Services”).

1. Information We Collect:

We collect the following types of personal information:

  • Information You Provide Directly:
    • Contact Information: Name, email address, phone number, address.
    • Booking Information: Pickup and drop-off locations, dates and times of service, flight information (if applicable), special requests (e.g., car seats).
    • Payment Information: Credit or debit card details (processed by a secure third-party payment processor; we do not directly store your full card number).
    • Account Information: If you create an account, your username and password.
    • Communications: Records of your communications with us (e.g., emails, phone calls).
    • Preferences: Any preferences you provide, such as vehicle type or accessibility needs.
  • Information We Collect Automatically:
    • Usage Data: Information about how you use our Site and Services, such as pages visited, features used, and booking history.
    • Device Information: Your IP address, browser type, operating system, device identifiers, and mobile network information.
    • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior on our Site. You can manage your cookie preferences through your browser settings.  
  • Information We Collect from Other Sources:
    • Third-Party Service Providers: We may receive information about you from third-party services we use, such as payment processors and analytics providers.

2. How We Use Your Information:

We use your personal information for the following purposes:

  • Providing and Managing Services: To process your bookings, arrange transportation, communicate with you about your rides, and provide customer support.  
  • Payment Processing: To process payments for our Services.
  • Account Management: To create and manage your user account.
  • Communication: To respond to your inquiries, provide updates about our Services, and send you administrative information.
  • Personalization: To personalize your experience and offer services tailored to your preferences.
  • Improving Our Services: To analyze usage patterns, troubleshoot issues, and improve the functionality and user experience of our Site and Services.
  • Marketing and Promotions: With your consent where required by law, we may send you promotional emails or newsletters about our Services and special offers. You can opt-out of these communications at any time.
  • Safety and Security: To ensure the safety and security of our users, chauffeurs, and vehicles, and to prevent fraud and abuse.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information:

We may share your personal information with the following categories of recipients:  

  • Chauffeurs: We share your name, pickup and drop-off locations, contact information, and any relevant booking details with the chauffeur assigned to your ride.
  • Third-Party Service Providers: We share information with third-party service providers who assist us with payment processing, website hosting, data analytics, email delivery, marketing, and other services. These providers are contractually obligated to protect your information.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.  
  • Safety and Protection: We may disclose your information when we believe it is necessary to protect the safety, rights, or property of our users, our company, or others.

4. Your Rights and Choices:

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Access: You may have the right to request access to the personal information we hold about you.  
  • Correction: You may have the right to request that we correct any inaccurate or incomplete personal information.  
  • Deletion: You may have the right to request the deletion of your personal information.
  • Objection to Processing: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.  
  • Restriction of Processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.  
  • Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.  
  • Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.  
  • Do Not Track: Our Site does not currently respond to “Do Not Track” signals from your browser.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.  

5. Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information to provide you with the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.  

6. Security:

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.  

7. Children’s Privacy:

Our Services are not intended for children under the age of 16.  We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the specified age without verifiable parental consent, we will take steps to delete that information.  

8. Links to Other Websites:

Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.  

9. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically.  

10. Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

FDJ Luxury Rides LLC

support@fdjluxuryrides.com

813-302-1615